Privacy Policy

Privacy Policy

At Spice Route, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and handle your information when you visit or make a purchase from our website.

1.1 Information We Collect:

• Personal Identification Information: Name, email address, phone number, shipping address, and payment information.
• Technical Information: IP address, browser type, device type, operating system, and usage data.

1.2 How We Use Your Information:

• To process orders and deliver products.
• To communicate with you regarding your order or promotional offers.
• To enhance website functionality and user experience.
• To comply with legal obligations.

1.3 Data Protection:

We implement industry-standard security measures to protect your data. We do not sell or rent your personal information to third parties.

1.4 Cookies:

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

1.5 Third-party Links:

Our website may contain links to other websites. We are not responsible for their privacy practices.

1.6 Contact:

For privacy-related queries, please write to aspiceroute2@gmail.com

Terms & Conditions

By accessing this website, you agree to comply with the terms and conditions set out below. These terms apply to all users of the site.

Use of Website:

You agree not to misuse our website. Unauthorized use may give rise to a claim for damages and/or be a criminal offence.

Intellectual Property:

All content, trademarks, and images on this site are the property of Spice Route. Reproduction without prior permission is prohibited.

Product Descriptions:

We strive to ensure that all product details are accurate. However, minor variations may occur.

Account Responsibility:

Users are responsible for maintaining the confidentiality of their account information.

Governing Law:

These terms shall be governed by the laws of India and the courts of Bangalore shall have exclusive jurisdiction.

Shipping & Delivery Policy

We aim to deliver all orders in a timely and efficient manner.

3.1 Shipping Locations:

We currently ship across India.

3.2 Delivery Timeline:

Orders are processed within 1–2 business days and delivered within 5–7 business days depending on the location.

3.3 Shipping Charges:

Shipping charges are calculated at checkout based on the delivery address and order weight.

3.4 Delays:

We are not liable for delays caused by unforeseen circumstances or third-party logistics providers.

Return & Refund Policy

Customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

4.1 Return Eligibility:

Returns are accepted only in case of damaged or incorrect products. Please raise a request within 3 days of delivery.

4.2 Refunds:

Once we receive your returned item, we will inspect it and notify you of the status. Approved refunds will be processed to the original payment method within 7–10 business days.

4.3 Non-returnable Items:

Perishable goods, opened packets, and custom gift boxes are not eligible for return.

4.4 Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error.

Cancellation Policy

Orders can be cancelled before they are shipped. To cancel, contact us at support@spiceroute.in with your order ID.

5.1 After Shipment:

Once an order has been dispatched, it cannot be cancelled. You may choose to refuse delivery in such cases.

Payment Policy

We offer multiple secure payment options including UPI, Net Banking, Credit/Debit Cards, and Wallets.

6.1 Payment Processing:

All payments are processed through secure and encrypted gateways. We do not store card or payment details.

6.2 Failed Transactions:

If a transaction fails but funds are deducted, they will be automatically refunded by your bank within 7 working days.

Disclaimer

7.1 Product Use:

Our products are natural and for culinary use only. We do not guarantee any medicinal or therapeutic claims.

7.2 Content Accuracy:

While we strive for accuracy, the website content is provided “as is” without any warranties.

7.3 Limitation of Liability:

Spice Route shall not be liable for any indirect or consequential loss arising out of the use of this website or products.

Contact Information

Spice Route
Bangalore, Karnataka, India
Email: aspiceroute2@gmail.com
Phone: +91-9663331760